AuraFestive Customer Care
Return Policy
Every AuraFestive tee is handcrafted and packed with care. Because of this, we can only accept returns in the two specific cases below — and every request must be raised within 24 hours of delivery.
Last updated: June 2025
1. Damaged / Defective Product
If your tee arrives with a manufacturing defect, print smudge, torn fabric or if the wrong product was shipped, you are eligible for a free replacement or full refund.
2. Size Issue
If the tee does not match our published size chart (measurable variance greater than the tolerance stated on the size chart), you can exchange it for a different size or claim a refund.
The 24-Hour Rule
Return / exchange requests must be raised within 24 hours of delivery. Any request raised after 24 hours will not be accepted — regardless of the reason. This helps us keep everything transparent and fair.
What you'll need to send us
Unboxing video
A continuous, unedited video of you opening the sealed package. This is mandatory for damage claims.
Photos
Clear photos of the defect / size issue and the packaging (front + back).
Original packaging
Keep the tee, tags, poly-bag and box in original condition. Do not wash, iron or wear the product.
Order ID
Mention your Order ID (starts with AF…) in the email so we can locate your order instantly.
How to raise a return request
- 1
Email us within 24 hours of delivery
Send an email to returns@aurafestive.com with the subject “Return Request – <Your Order ID>”.
- 2
Attach proofs
Attach the unboxing video, photos of the item / packaging, and a short description of the issue.
- 3
Wait for confirmation
Our support team will verify within 24-48 hours and email you a return pickup label (for eligible pin-codes) or a return address.
- 4
Ship the product back
Ship the product in its original condition. Once we receive and inspect it, your refund or replacement is initiated.
- 5
Refund / Replacement
Refunds are credited to the original payment method within 7-10 business days. Replacements are shipped within 3-5 business days from receipt.
What we cannot accept
- Requests raised more than 24 hours after delivery.
- Products that have been worn, washed, ironed, altered or stained.
- Products missing the original tags or the AuraFestive poly-bag.
- Colour / print variations that fall within the tolerances mentioned on the product page (each piece is handcrafted).
- “Change of mind” — we do not accept returns for personal preference reasons.
- Products bought during clearance sales or marked as “Final Sale”.
Refund Timeline
UPI / Wallets
1-3 business days
Debit / Credit Card
5-7 business days
Net Banking
3-5 business days
Timelines are indicative and depend on your bank. Prepaid COD orders will be refunded to the bank account you share in the email.